Shipping Tips, Terms & Conditions
- Consider declaring a value for your shipment. Unless another value
is declared in writing on our RED DECLARED VALUE FORM
and paid for in advance of shipment, each parcel shall be deemed to
have a maximum value of $100 if carried by DHL, FedEx or UPS, and $0 if sent
via US Mail. In no event shall Jensen's Mail & Copy or the carrier be liable
for any consequential, incidental or special damages which may arise from
loss, damage, non-delivery, or delayed delivery. This limitation shall apply
to, but not be limited to, damages for loss of profit or income. In the event
of loss or damage of any article, the liability shall be limited to the lesser
of (a) the actual cash value of the article or (b) the amount necessary to
repair or replace the article, or (c) the amount you declared in writing on
our RED FORM at the time of shipment. If
you are concerned about damage to the package, don't skimp on the packing
(double-boxing is wise; consider air vs. ground services, etc.) and alert the
recipient to inspect the package for damage upon receipt. If the recipient
accepts the package without noting any damage in the delivery record, a claim
will be considerably more difficult. If there is any damage, make sure the
recipient saves all the packing for potential inspection by the carrier. Make
sure you require a direct signature for valuable shipments.
It doesn’t make sense to declare a value of $1,000 (and pay for that) and then
let the carrier leave it unattended on a residential doorstep! If you did
declare a value for your package, please refer to the
RED FORM we gave you for additional information.
- Do you want to require a signature?
There are two basic options for
delivery: 1) send it signature required and 2) send it with a signature
release (no signature required). This is
particularly important for deliveries to homes (less so for businesses as
there is typically someone there to receive the package). The default on all
shipments for DHL, FedEx and UPS now is to leave it at a home WITHOUT a
signature if nobody is home. (If it is obviously unsafe they may
not leave it, but don’t count on that.) If you want to require a
signature (which involves a small fee) or you definitely want to instruct
the courier to leave the package without a signature, make sure you tell us
when you ship it. (Tip: Consider shipping to your recipient's place
of employment.) Claims for loss after no-signature-required delivery are
rarely successful.
- You might be surprised what can be hazardous or inappropriate to ship.
You definitely don't want a government agent looking for you after a plane
crash caused by a flammable shipment! Also, you don't want to find out the
hard way that claims can't be placed for shipped cash or the cremated remains
of your father. So, if we're not packing it, or it isn't obvious what we are
packing, make sure you tell us accurately and completely what you are
shipping. Any item received for packing and/or shipping may be opened by
Jensen's Mail & Copy or the carrier for inspection. Jensen's can't accept articles for shipping that are of a
hazardous
nature, are illegal to ship, are prohibited by the carrier, are
dangerous or are restricted (HIPDR). Intentionally false
declarations about what is in a package you are shipping will result in
forfeiture of packing/shipping-related charges as well as the HIPDR contents and may
also result in severe penalties including fines and jail time.
- Packing for safe common carrier shipping is complicated and -- for some
things -- even impossible. You accept full responsibility for damage to
any article you pack. If you're going to pack yourself, make sure you
determine the proper specifications for safely shipping the contents prior to
packing. No matter how they are packed, some things are not safe to ship via
common carrier. For example, claims may be denied for damage to sheet glass.
Jensen's Mail & Copy will not assume liability in these cases. We have years
of expertise and AMPC-Certified packing specialists on staff to make sure that
the things we pack are packed to carrier standards.
Ask us!
- Packages are delivered to an address, not a person. When you give
us an address, you warrant that it is complete and accurate, and you agree to
hold Jensen's Mail & Copy and the carrier harmless for packages that are lost
or incorrectly delivered because of an inaccurate address. If the carrier is
required to correct the address or deliver to another address, you agree to
pay reasonable fees associated with this additional service. Address
correction charges may also apply to any DHL, FedEx or UPS shipment sent to a
PO Box (so bring a street address as well if you can).
Address corrections may result in delivery delays that neither Jensen's Mail &
Copy nor the carrier can be responsible for. An extra address inside the box
is a wise precaution.
- The choices you make at time of shipment will impact what is possible
later. For example, in the case of items shipped via US Mail, be aware
that claims or tracing is impossible without the purchase of appropriate
services at the time of shipment.
- If you realize a package may be lost or delayed, contact us right away.
Before requesting that we trace an undelivered package, please verify
non-receipt with the party to which you shipped the package. While it is
rare, sometimes packages are delivered without a final delivery scan. In any
case, all tracing with the carriers is to be done by Jensen's Mail & Copy. In
the event of parcel loss or damage, Jensen's Mail & Copy will process a claim
if all of the following steps are taken by either the customer or the
recipient:
a. Notation of obvious damage on the carrier's delivery document (digital
photos work great)
b. Retention of all cartons and packing materials by recipient (tip: if the
carrier does want to do an inspection, insist that it be an onsite
inspection…they sometimes want to take it somewhere to inspect and, in the
experience of many shippers, that can result in additional damage or the
misplacement of the item)
c. Notification to Jensen's Mail & Copy within 48 hours of knowledge of the
loss or damage
d. Cooperation with Jensen's Mail & Copy instructions for processing the
claim (hint: use the form at www.jensens-sf.com/lost.htm to gather the
necessary information)
e. Establish the actual cash value by furnishing Jensen's Mail & Copy with
an original invoice, receipt or appraisal which is not more than one year
old (tip: the amount declared by customer at the time of shipment is not an
acceptable proof of value).
- Returned or abandoned items can be held for ten
days. Carriers will not reroute or dispose of undeliverable shipments at
no cost if the undeliverable shipment is not related to a service failure.
Undeliverable shipments will be returned to us at your expense. Jensen's Mail
& Copy will release any return shipment when you reimburse us for the
applicable return shipment fees. Jensen's Mail & Copy will attempt to notify
you (the shipper) at the phone number you provided at time of shipment as soon
as we become aware of the return of a package you shipped. Undeliverable
packages (or items otherwise abandoned) must be collected by customer or reshipped (at additional charge)
within ten days of notification that package is in our possession. Although
our storage space is very limited, for a small daily fee we can store your
package longer than the complimentary ten days, but this must be arranged
before the initial ten days are up. Packages that are left more than ten days
after receipt or otherwise abandoned will be presumed abandoned and will be destroyed.
- Delivery times and dates are estimates based on information provided by
carrier. Jensen's Mail & Copy will not be liable for failure of carrier to
deliver according to their "ground" shipping estimates. Only shipping charges
are refundable on "guaranteed" domestic "air" shipments. Jensen's Mail & Copy shall not
be liable should carrier refuse refunds. The most common reason for a carrier
not refunding a package with a guaranteed date/time of delivery is inclement
weather.
- The carriers all bind you to their published agreements when they
accept your package for shipment. When you arrange shipment of a package
with any of the private carriers (DHL, FedEx, or UPS), you are agreeing to the
terms of their waybills and tariffs which are available from them upon
request. When you ship with the
US Postal Service, their rules apply. Neither Jensen's Mail & Copy nor anyone else can change the terms of
these agreements.
- We'll keep updating this as conditions warrant...check back often.
Jensen's Mail & Copy reserves the right to add, revise, or subtract from these
tips, terms and conditions. This is version K. The most current version of
this information is online at
www.jensens-sf.com/terms.htm.
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